Service Administrator

B&B Tractors – Dodworth

B&B Tractors is a small business in Mansfield. We are professional, agile, customer-centric, and our goal is to B&B Tractors is a well-established agricultural dealership with over 25 years' experience in delivering industry leading machinery and aftersales support to customers across the Midlands. Some of the brands we have to offer are Massey Ferguson, Fendt, Valtra, SANY, Manitou, Kuhn, Isuzu and Vaderstad. JOB ROLE This pivotal role is a fast-paced position requiring excellent task management abilities to ensure the highest standards of aftersales service support to our customers. Focused on customer care and satisfaction, you will need to be able to understand client needs and respond to them pro-actively, positively and quickly. Utilising the latest technology and managing the department profitably is key to extracting the full potential of the team personnel and resources. Essential Skills & Knowledge Excellent communication and organisational skills; Enthusiasm and determination even under pressure to motivate a team; Your career will be technically focused, ideally with Agricultural machinery; Excellent customer services skills and experience; IT and business system literate and a willingness to embrace the latest technology..

Our company is seeking an experienced service administrator with excellent customer service skills. The successful candidate will work directly with the service manager and another service administrator to enable the delivery of 1st class service support to both external and internal customers. Excellenet planning and communicatrion skills is a prerequisite for this position. To manage labour availability and utilisation for the engineering work force so that customers are attended to in good time and in line with any SLA that may be in place. Ensuring that timescales are adhered to on all jobs to maintain profitability from either retail sales or, internal policy jobs.

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Do you have what it takes to be a Service Technician within our growing business?
B&B Tractors is a successful family-owned business established in 1991 and now employing over 80 people across 4 depots. We are one of the East Midlands leading AGCO dealers, supporting Massey Ferguson, Fendt and Valtra, along with many other fantastic brands.

Our success and ongoing growth means we are looking for technicians to join our aftersales teams at our Tideswell branch. If you are a dedicated, self-motivated and highly skilled engineer with a passion for agricultural machinery, or if you have experience as a service engineer or technician in another industry and are looking for a change of direction, then we would love to hear from you.

Whilst experience with agricultural machinery would be ideal, this position would suit any skilled diagnostic technician who has a mechanical background of any kind, as full manufacturer training will be given.

If you looking to enhance your technical abilities and join our team, B&B Tractors can offer the following: · Competitive salary with overtime · Company vehicle · Laptop and mobile phone · Extensive product and technical training.

An excellent package awaits the successful candidate, so if you are up for the challenge and want to join our growing team, then please get in touch and send your CV and covering letter to: Mark Hulett – Group Service Manager

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